Today, software teams can deploy new software versions to users at an increasing speed -- even continuously. Although this has enabled faster responding to changing customer needs than ever before, the speed of automated customer feedback gathering has not yet blossomed out at the same level. For these purposes, the automated collecting of quantitative data about how users interact with systems can provide software teams with an interesting alternative. When starting such a process, however, teams are faced immediately with difficult decision making: What kind of technique should be used for collecting user-interaction data? In this paper, we describe the reasons for choosing specific collecting techniques in three cases and refine a previously designed selection framework based on their data. The study is a part of on-going design science research and was conducted using case study methods. A few distinct criteria which practitioners valued the most arose from the results.
Doctoral Student, Tampere University of Technology
Sampo is a software startup ethusiast currently working as a doctoral student at TUT. His research interests include software engineering and especially software development methods and software analytics. He received his MSc degree at TUT, Department of Information Management and... Read More →
Thursday May 25, 2017 14:30 - 15:00 CEST
Ballroom B1st Floor
